Privacy Commitment and Data Use
We value your privacy and handle data responsibly
Introduction to Privacy Principles
Protecting your personal information is our priority. We follow strict Australian privacy laws and ethical guidelines to ensure your data is managed securely at every stage.
This policy explains which data we collect, how it’s processed, and the safeguards we use. You’ll find details on your rights under the Australian Privacy Principles (APPs).
What Data We Collect
We collect information you provide directly and data from your use of our site. Only necessary details for secure communication or service delivery are gathered.
Directly Provided Information
- Personal details submitted through forms such as name, email, or phone number.
- Communication preferences and topics you select during a request.
- Session scheduling information you provide when booking with us.
- Any feedback or suggestions you share about our service.
- Specific requests related to emotional support or team contact.
Automatically Collected Data
- IP address and region based on your device’s network.
- Browser, device type, and operating system for technical compatibility.
- Session duration and visited pages within our website.
- Site usage analytics (anonymised for privacy compliance).
- Cookies used for essential site functions and basic preferences.
How We Use Your Data
We process your data strictly for providing services you request, improving our site experience, and communicating updates or important changes as required.
- Responding to your submitted requests and questions.
- Facilitating confidential emotional support sessions.
- Improving our content, usability, and site reliability.
- Ensuring secure account management and access.
- Sending service updates or privacy notifications as needed.
- Conducting anonymised analytics for service evaluation.
- Complying with legal and regulatory requirements.
Privacy Promise: We never sell your information. Data is only shared with essential service partners under confidentiality agreements or as legally required.
How Data is Shared
Personal data is shared solely for essential operational reasons, such as session delivery or technical support. All transfers are protected by privacy safeguards.
Service Providers Role
Trusted providers may process limited data under our instructions. Each provider must meet robust privacy obligations under Australian law.
Legal Duties and Requests
We disclose information only if required by Australian law or regulatory authorities. Your privacy is prioritised unless lawfully superseded.
Anonymous Analytics Use
Aggregated, non‑identifiable statistics may inform decisions and quality,
Your Data Rights (APPs)
You can access, correct, or request deletion of your data as per the Australian Privacy Principles. Contact us for any privacy request or concern.
- Request access to information held about you.
- Request correction of inaccurate data held.
- Request erasure of information under specific conditions.
- Request a portable copy of your data.
- Object to processing of your details.
- Request restriction of processing activities.
Contact our privacy team if you have questions or want to exercise your rights. We respond promptly to all enquiries.
Data Security Measures
Your personal information is protected by technical safeguards, including encryption and secure storage, and by comprehensive access controls.
Technical Safeguards
- Data encrypted during transfer and in storage.
- Regular security audits and threat monitoring.
- Use of secure authentication methods.
- Protected backup and recovery systems.
Organisational Safeguards
- Access limited to authorised staff only.
- Mandatory privacy training for all personnel.
- Strict incident reporting procedures.
- Policy reviews aligning with legal standards.
How Long Data is Stored
We retain data for only as long as necessary for service delivery, legal obligations, or your request. Unneeded data is securely removed.
- Account details kept for service duration.
- Session insights stored for ongoing support.
- Contact records kept for active correspondence.
- Transaction records stored by requirement.
- Promotional lists handled per your consent.
You control most data retention by contacting us for removal or changes.
Data Transfers Overseas
Any necessary data transfers to supporting partners outside Australia follow strict, legally mandated safeguards and protections.
- Only shared if operationally necessary.
- Compliant with applicable data laws.
- Protected by contractual guarantees.
- Transparent regarding transfer purpose.
Cookies and Tracking Policy
Cookies are used for essential functions, personalisation, and analytics. You’ll find controls detailed in our Cookie Policy for transparency.
Types of Cookies We Use
- Enable key website features and response forms.
- Support site improvement via analytics.
- Remember user settings and preferences.
- Provide enhanced site capabilities.
Manage your cookie preferences any time in browser or site settings.
Privacy Policy Changes
All updates to this policy are made transparent and timely. Major changes are communicated directly when appropriate.
- Policy updates posted on this page.
- Direct email notice if significant.
- Site banners for urgent updates.
- Ongoing transparency for changes.
Periodically review our policies for the latest details.
Contact for Privacy Enquiries
Need help or more information? Our privacy team is ready to respond to your questions.
Korinetiqo
365 Little Collins St, Melbourne, VIC 3000 Australia
Phone: +61.7.3301.9459
Email: content@korinetiqo.com
Policy last updated December 2025.
Effective December 15, 2025